RDG Customer Heartbeat™
The Customer Heartbeat™ is a tool which maps 108 segments or ‘touchpoints’ of a rail journey and helps us to understand where the service provided does not yet meet customer expectations.
Samples of data sets will be made available via the Data Sandbox+ competition subject to the following terms. By downloading the datasets you agree to the following terms:
- The sample datasets shall be downloaded and used solely for the purposes of preparing a bid for the RSSB Data Sandbox+ competition and for NO other purpose and/or project whatsoever;
- If having downloaded the datasets you decide not to submit and/or withdraw a bid to the Data Sandbox+ competition or your bid is unsuccessful you shall as soon as is reasonably practicable delete all records and/or copies made of such datasets (or parts thereof); and agree not to save, copy, and/or store any such datasets (or part thereof) on your systems and/or use for any other purpose; and
- Not to forward and/or disclose the datasets (or parts thereof) to any other party for any purpose.