In March 2015, RSSB ran a competition to fund feasibility studies to investigate innovative ways of using data to improve the customer experience, exploring themes such as accessibility, comfort and security, information technology and data sources. On this page you can find information about the competition and launch event.

For any questions, please email: researchcompetitions@rssb.co.uk

Launch Event Programme

13.00

Welcome address

Colin Dennis, Technical Director , RSSB

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13.05

Explaining the industry challenge

Edward Welsh, Director of Communications , Rail Delivery Group (RDG)
Jason Durk, Head of Customer Information , Association of Train Operating Companies (ATOC)

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13.25

Information: what do passengers need?

In this session, we will look at what information passengers need to complete a seamless end-to-end journey; how they prefer to be kept informed and which media would deliver the information they want in the most efficient way.

Guy Dangerfield, Passenger Issues Manager , Passenger Focus

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13:40

What we are already doing…

These 5 minutes presentation will briefly report on relevant ongoing projects

Mostafa Gulam, Head of Technology , ATOC
Nick Wilson, Technical Architect , ATOC
David Sindall, Head of Disability & Inclusion , ATOC
Gary Winstanley, Programme Manager , ATOC

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14:15

Coffee break, networking and poster exhibition

14:30

TfL case study: Using data

This session will consider TfL’s use of smart ticketing and how they use customer data to understand travelling behaviour and improve the customer experience.

Olga Feldman, Strategic Manager, Analytics , Transport for London

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15:00

Q&A session

Edward Welsh, Director of Communications , Rail Delivery Group (RDG)
Nick Wilson, Technical Architect , ATOC
Olga Feldman, Strategic Manager, Analytics , Transport for London
Jason Durk, Head of Customer Information , Association of Train Operating Companies (ATOC)
David Sindall, Head of Disability & Inclusion , ATOC
Gary Winstanley, Programme Manager , ATOC

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15:30

Coffee break and poster session

13:30

Can rail be digitally inclusive?

In this session, the speaker will discuss how data can be used to increase the confidence of disabled users with rail travel in order to make it more accessible.

Robin Christopherson, Head of Digital Inclusion , AbilityNet

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16:00

Learning from other sectors

The two presentations that follow will explain how other sectors, which also deal with an abundance of data and information sources, have tackled similar problems to the ones the railway is facing with regard to data aggregation, analysis and reporting practices in order to get more value from available datasets. What lessons can be learned?

Roger Himlin, Group manager, TAME , Highways Agency
Martin Campbell, Senior Business Analyst , Mizuho

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16:20

Future of Rail 2050

Colin Stewart, Global Rail Director , Arup

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16:40

Q&A panel

Richard Evans, Head of Rail Policy , Go-Ahead Group
Jason Durk, Head of Customer Information , Association of Train Operating Companies (ATOC)
Robin Christopherson, Head of Digital Inclusion , AbilityNet
Roger Himlin, Group manager, TAME , Highways Agency
Colin Stewart, Global Rail Director , Arup
Martin Campbell, Senior Business Analyst , Mizuho

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Call for Research



Download the Call for Research

Other R&I Competitions

Click here to find out more about other RSSB R&I Competitions.