Orinoco 2

Orinoco 2

LOROL


SUMMARY

Customers are currently given limited information about how busy each carriage is on a train, making it difficult to know where to board trains. The proposed solution sought to turn existing Loadweigh data from trains into a real-time data source, which will be integrated with train running information to allow frontline staff to inform customers of where to stand on platforms to board in the most comfortable locations. This could increase efficiency when boarding and alighting trains; reduce delays incurred at platforms; and result in greater comfort for customers who can find more space.

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