TOC Ability – Intelligent Accessibility Hub
Enable iD, Atkins, TfL, Arriva, Goss Consultancy, Loughborough University and the University of Surrey
Department for Transport 2015 Transport and Disability statistics report 9% of adults as having a mobility difficulty. However, Transport For All estimates that disabled customers undertake just 5% of all rail journeys in the UK - predominantly because of barriers to travelling by rail caused by inaccessible TOC services.
The TOC Ability intelligent accessibility hub enables multiple TOCs to access and share disabled passenger's journey details and assistance needs between frontline staff and onward carriers, in a secure and General Data Protection Regulation (GDPR) complaint manner. TOC Ability combines forecast train arrival and departure information with market-leading Journey Planner technology, and can provide app developers (web and mobile) with TOC specific data sets, such as train consist information, staff availability, platform/station specific issues and connectivity, to communicate disabled passenger's journey details and assistance needs between transport systems.