Transformational disruption management

Transformational disruption management

Chiltern Railways and Aston University


SUMMARY

TOCs commonly score less highly in the National Rail Passenger Survey (NRPS) for how disruption is handled and the information made available to customers.

This project aimed to deliver a game which will act as an "adult learning" training and business improvement capability for frontline staff, based on learnings from previous disruptions. 

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