Understanding passenger numbers in real time
Govia Thameslink Railway
This project sought to improve the customer experience through improved knowledge of passenger numbers. Research focused on determining the high value data sources and collection methods to use, both historical and real time. This data was used to model, predict and deliver operational and customer information to help channel passengers to the optimum areas on stations and on trains in order to reduce overcrowding. Research was carried out on a number of counting technologies and methodologies to determine the best fit for accuracy vs. cost.